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Verifying Script Installation

If you’re not seeing session replays appear in your dashboard, you can use your browser’s developer console to verify that Rehearsals is loading correctly.

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Check for Success Messages

  1. Open Developer Console: Press F12 or right-click on your page and select “Inspect”
  2. Navigate to Console Tab: Click on the “Console” tab in the developer tools
  3. Check for Success Message: Look for Rehearsals: Starting app... in the console
  4. Verify Session Started: You should see Rehearsals: New session started with recording enabled
Enable debug mode to see detailed logs: window.dpEnableDebug()

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Common Issues

  • Verify the script URL is correct: https://app.runrehearsals.com/recorder.js
  • Check that your deepPredictionSettings configuration is defined before the script tag
  • Ensure there are no Content Security Policy (CSP) errors blocking the script
  • Double-check your API Key starts with dp_proj_
  • Verify your Organization ID starts with dp_org_
  • Confirm you’re using the credentials from the correct project in your dashboard
  • Wait a few minutes—there can be a delay in processing
  • Ensure you browsed your site for at least 60 seconds to generate enough data
  • Check that you’re viewing the correct project in the Rehearsals dashboard
  • Verify your site is publicly accessible or Rehearsals has access to it
  • Try placing the Rehearsals script higher in the <head> tag
  • Check console for JavaScript errors that might be preventing execution
  • Ensure no ad blockers or privacy extensions are interfering with the script

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Enable Debug Mode

For detailed logging information, you can enable debug mode in your browser console: 
window.dpEnableDebug()
This will output verbose logs about what Rehearsals is doing, including:
  • Session initialization
  • Data capture events
  • Network requests
  • Error messages

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Still Having Issues?

If you’re still experiencing problems after trying these troubleshooting steps:

Contact Support

Our support team is here to help you get up and running